When completing the form completion section you will notice that questions can be grouped into four basic question categories. These are Field Matching, Potential Entries, Customer Intent and Scope Entries. In this section we will examine each of these question types, and show you how practicing will help improve your performance in identifying form questions.
Often the exam will give you a selection of four different boxes or lines from the form in the answer choices. The question itself will refer to a specific category or type of information held on the form. This is what we call field matching, matching the information given in the question with the correct box for its entry on the form. This is best shown with an example. Using the Pickup Service Statement above:
In what box is the company name entered?
(a) Box 1a (b) Box 1b (c) Box 2b (d) Not Shown
Another common form of question pretends that a form is being completed, giving a list of specific entries as answers to enter into one potential box. The questions will always start with either "Which of these" or "Of the following entries" or some variation identifying different potential answers for one or more potential box(es). Again, an example from the Pickup Service Statement form.
Type Two Example
Which of these entries would be correct for Box 7?
(a) 10/08/2011 12:00PM
(d) Douglas Reynolds
In this case the correct answer is (a) 10/08/2011 12:00PM, as the form is asking for the amount for both date & time. Notice that sometimes the question will try to trick you by picking an entry with two types of information in it and allowing you to select one of those types of information as an incorrect answer without the second component. Hint: Where there is some ambiguity in a term on the form, in this case, the term 'amount', which could be construed as either a price or a quantity, review the fields directly surrounding the box or line in question. In this case, the fields are identifying different fees associated with delivery, which offers a direct clue to the correct answer.
The third type of question is a combination of type one and type two questions. Instead of giving an actual entry, the test will list the intent of the postal service customer. This requires understanding both the type of information involved and where to enter it.
The customer is paying for pickup with his Postage Due Account and wants the package picked up at 3:00PM. Where is this information entered?
(a) Box 6, Box 1c
(b) Box 7, Box 3d
(c) Box 6, Box 3d
(d) Box 7, Box 3a
With these types of questions you can generally, though not always, expect that several answers will direct your eyes to a particular portion of the form with several variations on boxes with one being correct. Look for similarities in the answer choices before beginning these questions.
The final type of question is involve scanning the form for related entries. With these questions you will often be asked where across the form to affix a stamp, enter a date, or have signatures entered. This involves have a general view of where information is entered in on a form.
In which boxes is a signature entered?
(a) Box 1c, Box 1e
(b) Box 7, Box 2d
(c) Box 6, 7
(d) 5, Box 6
These questions can be difficult and easy to miss. Don't waste too much time on them. If you have to leave them blank and guess at the end. There is no penalty on the Form Completion section for guessing